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News >> Consumer Protection

The New York State Office of the Attorney General (OAG) has announced the settlement of charges that Apple "participat[ed] in a price-fixing conspiracy that ... raised the prices of [e]-books sold to consumers in New York and throughout [the United States]".

Published in Competition

The United Kingdom Office of Gas and Electricity Markets (Ofgem) has announced that it has decided to accept a £1 million payment from British Gas in lieu of opening a formal investigation into the company's mis-selling to customers at supermarket and shopping centre locations.

Published in Consumer Protection

The New York State Office of the Attorney General (OAG) has announced that the OAG and hire vehicle-locating service provider Uber Technologies have reached an agreement (8 July 2014) under which the company is to limit the hire prices offered through its service during periods of abnormal market disruption, such as in emergencies or natural disasters.

Published in Consumer Protection

The Federal Court of Australia (FCA) has handed down its decision in Australian Securities and Investments Commission v GE Capital Finance Australia, in the matter of GE Capital Finance Australia [2014] FCA 701 (1 July 2014). According to the Australian Securities and Investments Commission (ASIC), the FCA has fined consumer credit provider GE Capital Finance Australia (GE Money) A$1.5 million for "making false or misleading representations to more than 700,000 of its credit card customers".

Published in Consumer Protection

The United States Department of Justice (DoJ) has announced that SunTrust Mortgage (SunTrust) has agreed to make payments to resolve a criminal investigation of the company's administration of its services provided under the Home Affordable Modification Program (HAMP), a US federal loan modification program for homeowners facing possible foreclosure.

Published in Consumer Protection

The United States Federal Trade Commission (FTC) has announced that cosmetics company L'Oréal USA (the Company) has agreed (undated) to settle charges (undated) that it "made false and unsubstantiated claims that a number of its products provided anti-aging benefits by targeting users' genes".

Published in Consumer Protection

A jury in the South Carolina Circuit Court civil division has awarded a total of US$8.1 million in damages to plaintiff and former adviser Francis Maybank, who alleges that BB&T mismanaged what were his retirement funds.

Published in Consumer Protection

Facebook chief operating officer Sheryl Sandberg has commented on the social network service provider's role in a recently published study that examined the transfer of emotional states by "reducing the amount of emotional content in [Facebook users' view of their friends' content]" (further information).

Published in Consumer Protection

Commonwealth Bank of Australia Group (CBA) has made available a statement (3 July 2014) by its chief executive officer Ian Narev announcing a program to provide remediation for customers who suffered financial loss as a result of "[p]oor advice provided by some of [CBA's financial advisers] between 2003 [and] 2012".

Published in Consumer Protection

Penalties for Honey Misrepresentation

26 Jun 2014
Written by World Watch

The Australian Competition and Consumer Commission (ACCC) has announced that Basfoods (Aust) Pty Ltd (Basfoods) has paid A$30,600 in penalties following the ACCC's issuance of three infringement notices to Basfoods for false or misleading representations relating to its "Victoria Honey" product.

Published in Consumer Protection
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