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News >> Consumer Protection

The United Kingdom Financial Conduct Authority (FCA) has announced that investors affected by unsuitable advice leading to investment in the high-risk CF Arch cru Investment and Diversified funds (Arch cru) have begun receiving compensation packages, with over £8 million already paid out to consumers and the total compensation to be paid out calculated at £31.47 million.

Published in Consumer Protection

The New Zealand Commerce Commission (NZCC) has announced that telecommunications provider Vodafone NZ Ltd (Vodafone) has paid consumers a total of NZ$268,231 as part of its settlement of Commerce Commission action under the Fair Trading Act 1986 No. 121 (NZ). The Commerce Commission stated that its action related to Vodafone's promotion of its mobile internet service, called "Broadband Lite".

Published in Consumer Protection

Major Fine for Bank's Misinformation Practices

22 Jan 2014
Written by World Watch

The Poland Office of Competition and Consumer Protection (UOKiK) has made available its Decision (31 December 2013 - Polish language version available only) in relation to proceedings against bank PKO BP.

Published in Consumer Protection

Google Takes Action on Terms of Service Breaches

22 Jan 2014
Written by World Watch

Google Inc (Google) has withdrawn two third-party-developed software extensions for its Chrome web browser from the Chrome web store after the extensions were updated so as to breach Google's terms of service.

Published in Consumer Protection

The United States (US) Federal Trade Commission (FTC) has made available Agreement containing consent order (undated), which proposes that Apple Inc (Apple) pay at least US$32.5 million to fully refund consumers who, according to the FTC's Complaint (undated), were unfairly billed by Apple for certain online transactions.

Published in Consumer Protection

The High Court of Australia (the High Court) has handed down its judgment in Australian Competition and Consumer Commission v TPG Internet Pty Ltd [2013] HCA 54 (12 December 2013), allowing the Australian Competition and Consumer Commission's (ACCC) appeal from the Full Federal Court of Australia and holding that TPG Internet Pty Ltd (TPG) engaged in misleading and deceptive conduct under Australian consumer laws by failing to adequately disclose that its unlimited ADSL2+ service came with various extra charges.

Published in Consumer Protection

Scare Tactics Were Used to Sell Water Filters

18 Dec 2013
Written by World Watch

The New Zealand (NZ) Commerce Commission has announced that water filter retailer Love Springs Ltd (Love Springs) and its director Phillip Smart have been fined NZ$355,000 and NZ$200,000 respectively for breaching the Fair Trading Act 1986 No. 121 (NZ) in relation to its door-to-door sales during 2009–2010.

Published in Consumer Protection

Telco Fined for Misleading Customers, "Slamming"

18 Dec 2013
Written by World Watch

The New Zealand (NZ) Commerce Commission has announced that telecommunications provider Call Plus Services Ltd (trading as Slingshot) has been fined NZ$250,000 after pleading guilty to 50 charges under the Fair Trading Act 1986 No. 121 (NZ) in relation to its marketing practices.

Published in Consumer Protection

False Made-in-the-USA Claims: Settlement Approved

18 Dec 2013
Written by World Watch

The United States (US) Federal Trade Commission (FTC) has announced that it has approved an Order (4 December 2013) settling charges that retailer EK Ekcessories Inc (EK) breached the Federal Trade Commission Act by making "false and unsupported statements that its products were all or virtually all made in [the US]".

Published in Consumer Protection

The Australian Competition and Consumer Commission (ACCC) has announced that the ACCC and the Australian Securities and Investments Commission (ASIC) have jointly released FairStore (11 November 2013), a best practice guide for retailers serving remote and Indigenous Australian communities.

Published in Consumer Protection

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