Vodafone Dealer Dealt Blow for Customer Privacy Breach
28 January 2011
The Age reports that Vodafone has terminated its agreement with dealer Communications Direct after claims that customer information had been misused and also sold to third parties. Communications Direct is reportedly alleged to have mined the Vodafone customer database for people nearing the end of their contract, and then attempting to sign those customers up to a new account. Separate allegations reportedly claim that Communications Direct staff sold customer call records to other parties.
According to The Age, Vodafone has announced that it has terminated the agreement with Communications Direct due to apparent breaches of the dealer agreement. The New South Wales Police has reportedly declined to investigate, indicating that the Telecommunications Industry Ombudsman was a more appropriate body for that task.
The Age: Vodafone dealer shuts down after expose (24 January 2011)
Related news item:
Sydney Morning Herald (SMH): Revealed: how Vodafone dealers bend the rules posing as customers (21 January 2011)
(Source: The Age; SMH)