Technology Company to Clarify Warranty Rights

The Australian Competition and Consumer Commission (ACCC) has announced that Dell Australia Pty Ltd (Dell) will provide consumers with precise information about warranty rights, following concerns that Dell’s warranty and refund policy did not comply with the Competition and Consumer Act 2010 1974 No. 51 (Cth). Dell made representations that the consumer:

  • “was only entitled to a refund, replacement or credit of the purchase price for a product within 15 days of the product’s invoice date”;
  • “was not entitled to any remedy for the product and would have to pay for any repair or replacement parts required to remedy the fault” if it fell outside the express warranty period;
  • was expected to bear the cost of shipping the product to Dell if a fault developed; and
  • would have to directly deal with the third party manufacturer, in the case of faulty third party products.

ACCC’s media release (24 December 2010)
(Source: ACCC; Lawlex Legislative Alert & Premium Research)